Terms and Conditions

By visiting this website, you agree unconditionally to abide by the terms and conditions outlined below. We reserve the right to amend or revise these terms and conditions at any time at our sole discretion. All purchases made through this website are subject to these terms and conditions. This website is owned and operated by DEKOBUDDY Rugs. The domain name www.dekobuddyrugs.com i.e., the website, is registered under DEKOBUDDY Rugs, a registered entity under the Companies Act, 2013, with its registered office in Bhadohi, Uttar Pradesh, India.

1. Product Exchange Policy

At Dekobuddy Rugs, we understand that perfection is in the details. Should you wish to exchange your rug, we are pleased to offer the following policy:

15-Day Exchange Window: You have 15 days from the date of purchase to request an exchange.
Uncompromising Quality: To ensure the highest standards, products must be returned in pristine condition, unused, and in their original packaging.
Seamless Process: Exchanges can be made for rugs of equal value or higher, with the price difference being settled by the customer.
Customer’s Responsibility: Shipping and handling fees for exchanges are the responsibility of the customer.

2. No Refund Policy

At Dekobuddy Rugs, we believe in the timeless value of our products, which is why all sales are final. We do not offer refunds under any circumstances. However, our Exchange Policy ensures that your satisfaction remains our priority.

3. Exclusive 2-Year Warranty

Our commitment to luxury and quality is reflected in the 2-year warranty that accompanies each rug we create. Here’s what you can expect:

Coverage: Our warranty protects against manufacturing defects such as material flaws or stitching issues.
Exclusions: It does not cover damages resulting from misuse, mishandling, or accidents.
Replacement or Repair: If your rug meets the warranty criteria, we will offer a repair or replacement at no extra cost.
Proof of Purchase: Warranty claims must be accompanied by proof of purchase, and the claim must be made within two years from the original purchase date.

4. Shipping & Delivery

Our rugs are crafted with the utmost care and delivered to you with elegance:

Timely Delivery: We aim to deliver your rug within the estimated delivery period provided at checkout.
Global Reach: Whether near or far, Dekobuddy Rugs ships globally, bringing luxury to every corner of the world.

Please note that while we strive for seamless delivery, we are not responsible for any delays caused by external shipping carriers.

5. Limitation of Liability

While we take immense pride in our rugs, Dekobuddy Rugs’ liability is limited to the value of the product purchased. We do not hold responsibility for any indirect or incidental damages resulting from the use of our products, except as outlined in our 2-Year Warranty.

7. Changes to Terms and Conditions

We reserve the right to update these terms and conditions as we continue to evolve. Any modifications will be posted on this page. By continuing to use our services, you agree to the updated terms. We encourage you to revisit this page periodically to stay informed.

8. Contact Us

For inquiries, support, or additional information, we invite you to reach out to us at [email protected]. Our team is ready to assist you and ensure your experience with Dekobuddy Rugs is nothing short of exceptional.

Thank you for choosing Dekobuddy Rugs—where timeless elegance and unparalleled quality meet the art of home décor.

9. Product Visual Discrepancies

While we strive to present our products as accurately as possible, there may be variations in colors, textures, sizes, and appearances due to individual screen settings. Customers can request additional product photographs by emailing us at [email protected].

10. Website Copyright

The content, design, and layout of this website are protected under copyright laws. Any imitation or reproduction in any form is strictly prohibited. DEKOBUDDY Rugs reserves all rights to its content, including social media posts on platforms like Facebook, Instagram, Twitter, and Pinterest. Any instance of plagiarism will be subject to legal action under the jurisdiction of Indian courts.

11. Third-Party Links

This website may contain links to third-party websites. DEKOBUDDY Rugs does not endorse or hold responsibility for the content or practices of these external websites.

12. Prohibited Activities

You shall not upload, post, host, or share any content on this website that:

(a) Belongs to someone else without their consent.
(b) Is harmful, offensive, or violates privacy or public order.
(c) Involves harassment, defamation, or promotes illegal activities.
(d) Infringes upon intellectual property rights.
(e) Violates any applicable law.
(f) Contains malware or harmful code.
(g) Threatens national security, harmony, or incites unlawful acts.

13. Credit/Debit Card Information

You confirm that the credit or debit card details you provide on this website are accurate and belong to you. DEKOBUDDY Rugs will not be held liable for any fraudulent use of your payment information. We do not share your payment details with third parties, except as required by law.

14. Trademarks

All trademarks, logos, and service marks displayed on this website are the exclusive property of DEKOBUDDY Rugs or their respective owners. Unauthorized use of these trademarks is strictly prohibited without prior written permission.

15. Arbitration

In the event of any dispute arising between the customer and DEKOBUDDY Rugs concerning the usage of this website, the matter will be referred to a sole arbitrator appointed by the company. The arbitration proceedings will take place in Bhadohi, Uttar Pradesh, in accordance with the Arbitration and Conciliation Act, 1996. The proceedings will be conducted in English.

16. Governing Law

These terms and conditions, along with any associated privacy policies, are governed by and construed in accordance with the laws of India. Any disputes will fall under the exclusive jurisdiction of the courts in Bhadohi, Uttar Pradesh.